Read Aloud the Text Content

This audio was created by Woord's Text to Speech service by content creators from all around the world.

Text Content or SSML code:

The new Altitude Customer Portal aims to further strengthen the relationship with our customers, allowing a quick and efficient communication. There, you can find a knowledge base with many articles. They are classified in How to’s (explaining how to use Altitude application) and Troubleshooting articles (for whenever you have an incident to solve), so that you can quickly find by yourself the information you’re looking for. To make it easier for you, our Knowledge Base even suggests solutions or articles as you type, showing all the information about the issue you´re dealing with. You can also search or navigate by Application type. In the articles you can find step by step solutions. Cannot find it? Not a problem! Altitude Customer Portal allows customers to submit incidents or technical questions! On the Customer Care option select “My Requests” and click “Open incident” or a “technical question”. Then fill in the information that describes what the issue is. Confirm if the incident occurs in Production and if the system is working. The SM Severity will display the possible severity options accordingly. We know that this may seem a lot of information, but it is critical information that will allow us to solve your issue as fast as possible. Describing the issue as clearly and thoroughly as you can, will also enable our customer service engineers to solve it as fast as possible so you can have your contact center running business as usual as quickly as possible too. Please make sure you fill in all the requested fields. The more information you give us, the easier it will be for us to help you. This is well invested time to go faster afterwards. Optionally, an attachment could be added to help understand better the issue but only files with size less than 2MB are accepted on the Portal. For bigger files once the incident is created you will receive an e-mail with the details of a SFTP account to upload files. For severity 1 incident preferably use the telephone to report it. In this way a customer service engineer will be assigned immediately to deal with it. And you can always track the state of your ticket right here. You can check here all your requests and those from your company. When an Incident is in the Restored status it means that the incident is not happening anymore, but the underlying root cause needs to be investigated and solved. A problem is created to investigate the root cause and is visible as any other request. When a solution is provided the incident will be set as Resolved and you can confirm or reject the solution and leave a comment. Alternatively, you will also receive an email to confirm or reject the solution and qualify it. customerportal.altitude.com