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REACH is a RAG-based tool designed to assist technicians in finding solutions and steps to resolve issues. It offers multiple functionalities: First, a LLM Chatbot: Technicians can chat with the open-source Mistral LLM. Second, Internet Search Agent: This agent, powered by open-source LLMs and a search engine, allows users to search the internet. Third, Document Interaction: Users can upload documents and ask questions about them. This feature is secure as the LLM is served on-premise using open-source technology. And finally get a feedback: If users are not satisfied with the answers, there is an advanced search option powered by an advanced LLM Agent.