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When planning for resources, the capabilities of and constraints on existing internal resources are considered. Also, consideration is given to the resources to be obtained externally. Conformity of products and services is achieved by determining, providing and maintaining the infrastructure needed to achieve conformity of products and services. Infrastructure can include buildings and associated utilities, equipment including hardware and software, transportation, information and communication technology. Infrastructure must be maintained, (such as with a preventive maintenance program). Conformity of products and services is achieved by determining, providing and maintaining an environment needed for the operation of its processes. Environment needs for the operation of processes are identified with the planning procedure Operational planning and control. Environment for the operation of processes can include physical, social, psychological, environmental and other factors, such as temperature, humidity, ergonomics and cleanliness. You must determine the resources needed to ensure valid and reliable monitoring and measuring results to provide evidence of product and service conformity to requirements. You must ensure that the resources are suitable for the type of monitoring and measurement activities being performed and are maintained to ensure their continued fitness for their purpose. Make sure that measuring equipment is appropriate for the measurement requirements. • Is the equipment accurate enough? • Appropriate for the environment it is used in? The measuring instruments are calibrated when measurement traceability is an essential part of providing confidence in valid measurement results, or is a statutory or regulatory requirement, or is customer or interested party expectations. The organizational knowledge necessary for the operation of its processes and to achieve conformity of products and services is determined. Organizational knowledge includes information such as intellectual property and lessons learned. To obtain knowledge, consideration is given to: • Internal sources such as learning from failures and successful projects, capturing undocumented knowledge and experience of internal experts, and identifying opportunities and risks. • External sources such as standards, academia, conferences, gathering knowledge with customers or providers.