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We must ensure that non-conformances are dealt with as they occur, and that corrective action is taken to eliminate the cause or to reduce the likelihood of recurrence. Corrective action must be appropriate to the effects of the non-conformance. In ISO 9001:2015, the concept of preventive action is expressed through a risk-based approach where risks are determined and actions to address opportunities and risks are taken. When a nonconformity occurs, including those arising from complaints, you must: • react to the nonconformity, and as applicable take action to control and correct it, and deal with the consequences. • evaluate the need for action to eliminate the cause of the nonconformity, in order that it does not recur or occur elsewhere, by reviewing the nonconformity, determining the causes of the nonconformity, and determining if similar nonconformities exist, or could potentially occur, • implement any action needed, • review the effectiveness of any corrective action taken, • update risks and opportunities determined during planning, • make changes to the quality management system, if necessary.