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DO NOT – Touch your hair, nose, mouth or face while in the dining room. Immediately wash your hands if you accidentally do. Uniform • Work Cards: health, alcohol awareness training (AAT or TAM), InfoGenesis card • Dupe Pad with Three (3) Black Pens • Wine Opener • Knowledge of Specials • Spotlessly clean and pressed Shirt and Apron • Uniform Belt • Polished Shoes 85 l Restaurant Training Guide - BSLV General Professional Conduct Standards • Absolute professionalism, courtesy & hospitality towards guests & co-workers. • Professional body language & posture. • No touching your hair, nose, mouth or face in view of the guest. • Professional tone & language with guests (i.e. “absolutely, certainly, my pleasure, sir, please, thank you”). • Eye contact & smile with guests in the restaurant. • Full attention to guests in the restaurant at all times, always attentive to children, elderly & handicapped guests. • Pamper guests, yield to guests, use right of way, direct guest to restrooms, pull tables & chairs and fold napkins. • Never argue or display a negative disposition towards guests. • Never approach a guest regarding a gratuity. • No cell phones are permitted in any of the front of house areas. • No eating or drinking in dining or service areas during shift (i.e. alcohol, soda, bottled water, espresso, chewing gum). • No smoking during shift (must wash hands and use breath mint after smoking breaks). • No congregating, approaching the front desk, leaving your station unattended, leaving your shift without management approval, changing schedule without management approval. • Be consistent, dependable, detail-oriented, cooperative & knowledgeable of food, beverage & service.