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<speak>Did I answer your question?<break time="600ms"></break><p>Ok. Seems like you need a little more help. Before I connect you, please tell me a little more about why you are calling today. <break time="4000ms"></break></p><p>Got it. The agent can assist you better if you are logged into your online account on a laptop or tablet. Are you able to log into your Vanguard account now? <break time="2000ms"></break></p><p>Great, I’ll give you some time to get logged in. Let me know when you are logged in by saying I’m ready</span> <break time="4000ms"></break></p><p>Hang on while I get you over to a specialist who can help</p></speak>