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The node Global contains the definition of the global parameters for the service as follows: In Report Interval, Enter the time interval, in minutes, between service runs. For example, set to 15 to ensure the service runs every 15 minutes. The Report Daily Execution parameter is the time of day when the Reporting database Windows service executes a daily extraction. Max Parallel Task is the maximum number of parallel tasks corresponding to reports extracted from multiple instances. In Disable Interval Execution, you can Enable or disable the interval between the reports, and in Disable Builtin Addons, you Define whether the built-in add-ons that generate flat tables can run. The last two configuration parameters are: Disable Initial Snapshot On Ready Agents, that, If set to true , the Reporting Database prevents the generation of the initial snapshot if there are human agents ready or IVR agents handling interactions, and Delay Replication Schema Changes, that, If set to true , the Reporting Database delays the propagation of changes to the replication database if there are human agents ready or IVR agents handling interactions.