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Today’s catchphrase in the corporate world is transformation; but what do executives really mean by that? From a business point of view, it is "the process of fundamental change of systems, processes, people and technology in an entire company or business unit". This process has been accelerated by financial - and other – crises and the progressive expansion of markets, which have led to a change in business processes geared towards digitization and in the organization: a new way of working. Companies, therefore, have to make an operational effort, for example carry out their activities in a faster, better and cheaper way... and, above all, a strategic effort, which involves transforming the very essence of a company. Organizations are trying to improve everything, from internal operations to customer service, and in doing so they are embarking on a new wave of technology investment.